Reputation Management
Smart feedback collection system that builds your online reputation
Smart Feedback Flow
Automated rating-based customer journey
4-5 Star Ratings
Customers are automatically directed to Google to share their positive experience publicly
Direct to Google Reviews
1-3 Star Ratings
Customers provide detailed feedback that is sent directly to management for immediate action
Private Feedback Collection
https://feedback.phohungthehero.com
Automated Collection
Post-order feedback system
SMS Delivery
Automatic text messages sent after each online order
Rating System
Simple 1-5 star rating with smart response routing
Instant Notifications
Real-time alerts for management on negative feedback
Benefits
- Increase positive online reviews
- Address negative feedback privately
- Improve customer satisfaction
- Build stronger online reputation